The Mayor’s Office for Policing And Crime (MOPAC) has commissioned Opinion Research Services (ORS), an independent social research company, to work with the independent Victims’ Commissioner for London – Claire Waxman – to undertake a review of London’s support services and their compliance with the Code of Practice for Victims of Crime. This online survey forms part of this review and will help MOPAC understand what services are currently provided and what further support is needed.

Message from Claire Waxman, the Victims’ Commissioner for London:

As a survivor of a 12 year stalking campaign, I understand first-hand how hard it can be to receive an effective and timely justice service and the appropriate support. The Code of Practice for Victims was introduced in 2006 stipulating what each justice agency must do for victims, in an attempt to give victims’ statutory rights. We know that receiving these rights is often an impossible feat and this can have a detrimental impact on a victim’s ability to cope and recover. You now have the opportunity to share your experiences which will offer us great learning, understanding and insight into where improvements must be made to ensure victims’ needs are at the heart of the Criminal Justice System. I know that many of you may have been asked to share your experiences before and that your words may not have received the outcome you had hoped. I can assure you that your voice is invaluable to the Mayor of London, myself and to Opinion Research Services and will shape policies and services that could improve a victim’s journey to recovery and survival. I thank you, not only for your bravery in speaking out, but also for taking the time to share your experience with us.

Participation in this survey is voluntary and you are free to withdraw at any point. However, it is very important and helpful to hear about the experiences of people who have been a victim of crime in London, regardless of whether you reported the incident to the police or not.

Depending on your experiences, this survey may take between 10 and 20 minutes to complete. If you feel there are others who would like to participate, please share this survey with them.

Please click on this link to fill in the survey.