Our web chat allows you to have a confidential one-to-one chat with one of our trained helpliners.
Our helpliners are experienced in supporting you to share things at your own pace, when you are ready. Web chat is under your control, so you can choose to end the conversation whenever you want.
If this is your first time using web chat, we understand that it may be daunting. We will support you through the process and help in any way we can.
How to get the most out of web chat
- Use a computer (PC or Mac) with a strong Internet connection
- Stay focused on the chat and respond promptly
- Try not to do other things while chatting with us, so that you’re focused on the conversation
- Let us know if you have to end the session – you can always come back and chat to us again another time
- If you are having problems with the webchat service, please email firstname.lastname@example.org
A helpline for survivors
Web chat is a helpline for men who have experienced sexual abuse either as a child or an adult. We also speak to their close friends and family.
If you have worrying thoughts about possibly harming a child yourself, please contact STOP IT NOW on 0808 1000 900.
If you contact our web chat helpline and we’re not the right service for you, we’ll do our best to point you in the right direction.
We keep all information confidential within our organisation.
However – if you disclose information regarding a serious crime (such as terrorism) or about a child who may be at risk of harm, the law may require us to breach your confidentiality. If we’re able, we’ll inform you of this during your contact with us.
Contact us outside of web chat hours
You can email us at email@example.com. If you want to self refer for counselling either email at the same address or call our office line on 0203 598 3898 during office hours Monday-Friday.