• Location: London, E1W 3HW
  • Salary scale: £32,000 (pro rata)
  • Hours: 0.6FTE (21 hours per week – flexible hours including evenings and weekends)
  • Contract: Fixed term (to 30 April 2020)
  • Reports to: Director
  • Direct reports: Webchat staff and volunteers
  • Annual leave: 28 days per annum + Bank Holiday (pro rata)
  • Closing Date: 5pm on Wednesday 01 May 2019



An estimated 12,000 men are raped every year and 76,000 sexually abused or assaulted. Yet just 4% of men will tell someone. Of those who do, it takes on average 26 years to do so.

SurvivorsUK provides specialist support to men who have been raped, sexually assaulted or abused. Our aim is to help any man to have the confidence to tell someone what’s happened to them and to know that it’s OK to seek help. When they do, we want to ensure they have access to the right support so they can deal with the impact of their experiences of criminal harm.

We provide emotional support, information and signposting to men and anyone worried about a man they know, through a national website and helpline service (open till 9pm most evenings). Last year, 2,400 people contacted us via our helpline services and social media.

In London, we are the only organisation providing specialist services for men, including individual counselling and therapeutic groupwork, available till 9pm six days a week. Across London, we provide the capital’s only Independent Sexual Advisor Service that helps men through the criminal justice system.



This is an exciting and challenging new role at SurvivorsUK that combines the provision of information, guidance and emotional support. The successful candidate will have experience of overseeing helpline, webchat and/or first point of contact services, providing practical and emotional support to people with complex issues such as mental health, drugs, alcohol or sexual health issues.

You will also have experience of overseeing and recruiting volunteers, and bring a solid understanding of monitoring standards and the evaluation of outcomes. A job of this kind demands someone who is not only organised and efficient, but resilient, empathetic and compassionate.

This post is subject to an enhanced DBS Clearance.


To apply, please complete the application form and email it to [email protected] or by post to SurvivorsUK, 11 Sovereign Close, London E1W 3HW to arrive by the closing date and time. Interviews to be held on 08 and 09 May 2019.




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