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National Online Helpline

SurvivorsUK run the National Male Survivors Online Helpline and Webchat Service which is a chat service for men who have experienced sexual abuse either as a child or an adult and allows you to have a confidential one-to-one chat with one of our trained helpliners.

We also speak to close friends and family.

Our helpliners are experienced in supporting you to share things at your own pace, when you are ready. The chat is under your control, so you can choose to end the conversation whenever you want. There’s no pressure when you use our online helpline, you can use it as little or often as you like.

If this is your first time using it, we understand that it may be daunting. We will support you through the process and help in any way we can. The online helpline isn’t counselling – but it is a first step toward talking about the difficulties that survivors face.

You can talk to our helpliners either online (web chat), or via text (sms chat).

Additional information

Please note that in order to give everyone an opportunity to talk, we generally try to keep our chat to 45 minutes a day.

If you are under 18 please visit our page on Under 18s to find out more about the type of support services we provide. If you are concerned about a child or young person please contact our online helpline for help and advice or call Childline on 0800 1111.

If you have worrying thoughts about possibly harming a child yourself, please contact STOP IT NOW on 0808 1000 900.

If you contact our online helpline and we’re not the right service for you, we’ll do our best to point you in the right direction.


We keep all information confidential within our organisation. However – if you disclose information regarding a serious crime (such as terrorism) or about a child or an ‘adult at risk’ who may be at risk of harm, the law may require us to breach your confidentiality. If we are able, we’ll inform you of this during your contact with us.

If you need to wipe your browser history after visiting our website or using our helpline, you can do so by following these instructions.

Contact us outside of online helpline hours

You can email us at [email protected]. If you want to self refer for counselling either email at the same address or call our office line on 0203 598 3898 during office hours Monday-Friday.

Experiencing any technical issues?

If you are having problems with the online helpline service, please email [email protected]

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